Thank you for shopping with trueselect.shop! We are committed to offering high-quality kitchen products and ensuring your satisfaction. If your purchase doesn’t meet your expectations, we’re here to assist you.
Returns Return Eligibility:
- Items must be unused, in their original packaging, and in the same condition as when they were received.
- Return requests must be made within 30 days of delivery.
Non-Returnable Items:
- Perishable items such as food or consumables.
- Custom or personalized products.
- Items marked as final sale.
How to Return an Item:
- Email us at support@trueselect.shop with your order number and the reason for the return.
- Once approved, we will provide you with detailed return instructions.
Return Shipping Costs:
- Customers are responsible for return shipping unless the item is defective or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds Refund Process:
- Once we receive and inspect the returned item, we will notify you of the refund status.
- Approved refunds will be processed within three business days and credited to your original payment method.
Partial Refunds:
- Issued for items that are not in original condition or are missing parts, unless the issue was caused by us.
Delayed or Missing Refunds:
- If you haven’t received your refund, please check with your bank or credit card provider, as processing times can vary.
- For further assistance, contact support@trueselect.shop.
Damaged or Defective Items
- If your order arrives damaged or defective, please notify us within 7 days of delivery. Include your order number and photos of the item. We will arrange a replacement or refund.
Exchanges
We offer exchanges for items of the same type and value. Simply follow the return process and specify your preference for an exchange.